Square Cash App Reveals Why Payments Were Pending

The app is suffering from connection issues.

Square Cash App logo
By Mike Brown and Danny Paez
Filed Under Economics & Twitter

Square’s Cash App said the company was suffering from connectivity issues Friday, January 11, 2019 instead of just Friday as the company struggled to process payments. Users on social media reported that they were unable to send or receive payments with a majority of complaints posted between 1 p.m. and 3 p.m. Eastern. It’s not the first time this has happened.

The outages were fairly widespread, according to data from the web service outage tracker Outage.Report. A majority of them were centered in the East Coast of the United States and Appalachia, with some smaller hotspots in Los Angeles, San Francisco, Seattle, and a few other major cities.

The app cited connectivity problems on its support site and Twitter. As of 2:50 p.m. Eastern Cash App has not determined what was causing the issue. In an update, the company told users not to resend pending transactions.

“We’re continuing to investigate reports of payment delays within Cash App,” stated the support site. “There is no need to re-attempt any pending transactions.”

cash app outage map
Outage.Reports was receiving up to 180 reports of Cash App's outage every 20 minutes Friday. 

Users of the payment app took to Twitter to ask what was going on and when they should expect a fix. Cash App’s support account replied to a handful of complaints with an apology and the same message posted on their support page.

The payment app has suffered sluggish performance and outages in the past, with the company usually citing overuse. It’s unclear if that’s the case this time. Cash App did not immediately respond to a request for comment.

If you’re worried about your money being in limbo, check your bank account to see if the funds have cleared. You may still be able to cancel the Square Cash transfer and try paying your friend back for those Happy Hour beers using another app or service.

Square, headed by Twitter CEO Jack Dorsey, introduced the Cash app as a way of transferring money between people. The app competes with ventures like Venmo and PayPal for convenient transfers, an area that has been disrupted in recent years by the emergence of decentralized cryptocurrency payments. As of June 2018, the app had been downloaded 33.5 million times surpassing Venmo in total downloads.